Frequently Asked Questions

WHAT TIME IS CHECK-IN AND CHECK OUT?

Check in is at 4PM local time and check out is no later than 10AM. Early check-in and late check-out may be available for your reservation for an additional fee per request (please request ahead of time), this cannot be guaranteed and is based on availability. Please contact us for additional information.

DO YOU ALLOW PETS?

Bring your furry friends along on your vacation as our property is pet-friendly! We understand that pets are part of the family, so we welcome up to two pets per property. For a fee of $150, you can ensure that your beloved companions can join in on the fun. Please note that additional cleaning fees may apply if necessary to maintain a pristine environment for all guests. To ensure the comfort and safety of all guests, we kindly ask that pets are not allowed in the pool or spa. We also request that you clean up after your pets responsibly. If you plan on bringing a pet with you, please contact us in advance so that we can make the necessary arrangements. Enjoy a memorable vacation with your furry friends by your side at our pet-friendly property

WILL I NEED TO MEET THE PROPERTY MANAGER TO GET A KEY?

All our Vacation Home has a keyless locks! This system allows us to issue each guest a “code” for their stay rather than a physical key. We will provide you with this code prior to check in, making it a much smoother and easier process when you arrive to the home. You will only meet our Property Manager for the Meet & Greet.

DOES YOUR PROPERTY HAVE SECURITY CAMERAS?

At our property, we prioritize the safety and security of our guests. To ensure your peace of mind during your stay, we have implemented a comprehensive security camera system. Our security cameras include a Ring Doorbell, a Ring flood camera on the exterior garage door. These cameras provide an extra layer of security, allowing us to monitor and safeguard the premises. Rest assured that your safety and privacy are our top priorities. Experience a worry-free stay knowing that we have taken extensive measures to ensure your security at our property.

DO WE NEED TO MEET THE MANAGEMENT AT THE HOUSE?

To ensure compliance with local regulations and provide you with necessary information, our property manager will personally meet you within the first 24 hours of your arrival. This meeting is essential to review and discuss the applicable local ordinances and rules that pertain to your stay. We prioritize your comfort and adherence to local guidelines to ensure a smooth and enjoyable experience during your time with us. Rest assured, our property manager is knowledgeable and will be available to answer any questions or concerns you may have. We strive to provide exceptional service and ensure that you have all the information needed for a seamless and enjoyable stay

DO YOU HAVE A POOL AND SPA?

Dive into luxury and relaxation with our private saltwater pools and spas at our stunning vacation home. Experience the perfect balance of comfort and tranquility as you take a refreshing dip in our pristine pool or unwind in the soothing warmth of our spa. To enhance your enjoyment, we offer pool heating services upon request. You can customize your swimming experience by requesting a temperature of up to 88 degrees for an additional fee of $80 per night. To ensure your utmost satisfaction, please remember to request and pay for pool heat 48 hours prior to your arrival. Please note that pool heating is not available during the summer months. Additionally, we invite you to indulge in the spa at no extra cost. Immerse yourself in the ultimate relaxation experience at our vacation home, where your comfort and enjoyment are our top priorities.

WHAT IS PROVIDED WITH MY ACCOMMODATIONS?

Experience the convenience of our fully furnished vacation rentals, designed to provide you with a comfortable and hassle-free stay. Each of our properties is equipped with all the essentials, including high-quality linens, bath towels, and pool towels. Our kitchens are fully stocked with dishes, silverware, cooking utensils, and even some spices, ensuring that you have everything you need to prepare delicious meals during your stay. If you have any specific appliance or amenity inquiries, feel free to ask our team for availability. To further enhance your convenience, we provide a starting supply of bath soaps, trash liners, toilet paper, paper towels, and dishwasher soap. Our laundry facilities are also equipped with laundry soap, so you can easily refresh your clothes during your stay. Please note that while we provide these essential supplies, we do not provide cooking sprays/oils, cling wraps, zip lock bags, or pool floaties. However, should you have any other questions or requests, our team is always ready to assist you. Experience the comfort and convenience of our fully furnished vacation rentals, where you can relax and enjoy your stay without worrying about the small details.

ARE THERE ANY RULES ABOUT PARTIES OR NOISE?

It is important to understand that many of our neighbors strictly abide by the city rules regarding noise and music coming from any vacation rental property. There can be NO MUSIC OR EXCESSIVE NOISE heard from the exterior of the home, regardless of the time of day. If music or excessive noise can be heard from outside the home, vacation renters may incur a fine of up to $1000 or greater, and you will be evicted from the home by Splash of Ink Management without refund. These rules apply to excessive yelling and screaming as well, so please be mindful of outdoor play (especially in the pool) that might disturb others. Please be respectful of our neighborhood we just want you to enjoy your time without any problems.

CAN I SHIP A PACKAGE TO MY VACATION HOME?

We do not recommend shipping directly to the home as we do not have mailbox keys for the homes and cannot be responsible for packages once delivered.